Leonardo Royal Southampton Grand Harbour Hotel

We ate at a NICE restaurant for dinner.

The room was air conditioned, spotless bathroom.

Extremely spacious and stylish room and large bathroom with a shower and a tub. Extremely comfy beds, well-maintained pool. Top-notch service, parking next to the hotel.

the breakfast was freshly cooked with even continental, toast plus rate of £269, you will not be disappointed. well-trained and responsive employees on check-out happy and helpful and kept the hotel fairly clean.

No communication between reservation and guest ser

In general: Room too cold. When I called I was advised it was 27.5 F. It was still to cold for me, eventually was provided a heater. BRKFAST was included in room. Still when I called to have BRKFAST delivered to room, as I had a blowing cold, and didn't feel well to eat in dining room, I was billed $17 approximately for breakfast. I stayed in park plaza hotel next day and was it charged extra for havig Breakfast delivered, ecxcept a delivery fee. I'm certain I requested soy milk and the taste of it was too tasty to be soy, I think I got milk so I left it untouched. Front desk personnel were very helpful especially a Spanish Lady who assisted me with other concerns. Once in room I was too sick to come down so if all it there calls went unattended, except once when I asked if breakfast be delivered to room. Location and surroundings: Scenic and ancient city but unable to visit Area in winter. Service: Someone impersonal other than the initial contact with the Spanish Stsff who was professional and helpful. Dining: Don't know. Sports and leisure: Unknown. Room: Was unable to take pics from room as the glass of window was unclear from inside of grim outside on glass, Excellent was allowed a late checkout. Useful tips: Wi-fi would came in and out. Shopping is a hot away from hotel. This is a plus!

Good pool, parking on-site. Tasty and superb breakfast for my tastes for all tastes. Incredible and stunning location in restuarant with views of the sea.

The bathroom I had was not very clean.

Buildings impressive.

Rooms too cold, restaurant lacks vegan soy or almond; nice front desk got me a heater finally! Ordered breakfast in room. Too sick to go down dining room. Room included breakfast still room service charged real fast of $17.xx!

The place is original and immaculately clean, it offers fresh made breakfast and magnificent location in relating to the Marina. Air-conditioned and fully-equipped rooms, splendid views over park. Extra large bed overall.

The free amenities include a swimming pool, sauna, and steam room. Parking fees shockingly waved at checkout seemed like a sweet surprise for a family trip.

The cleanliness of the rooms leaves much to be desired. Carpets with stains and dirty air conditioning units don't scream 'four-star'. A fire evacuation revealed a lack of communication during the emergency, which could've been better managed. Room maintenance seemed lacking, evident in untidy surfaces and a notable absence of basic items like clean coffee capsules after the first day. For a hotel of this profile, I expected at minimum a satisfactory level of upkeep and more attentiveness in high-stress situations.

Fine hotel, spacious rooms, complete and tidy

Breakfast placement at the table was strange.

Very quiet room. Good location for visitors to the port or cruise travellers. Breakfast buffet is not huge but still sufficient, including fresh fruit.

Accommodation is clearly outdated, but well maintained and tidy. No mini-bar in the room.

Hotel rooms don't have a hair dryer and a toilet brush. Also the room was for two people but there was only one biscuit among the dishes for breakfast.

The luxurious rooms and beds are excellent

That the swimming facilities were not available.

Spacious, clean room. Delicious breakfast with plenty of choice.

The bar. It was always cold and there was always too much charged for the drinks. Also not so friendly staff. The food was very tasty.

Generally a good hotel.

The administration had problems with their system and they checked me out the day before. I claimed that my reservation was until the next day and I had paid for it. When they saw my reservation, they recognized that it had been their mistake. They have an internal problem.